IT Support for

Engineering Firms

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MANAGED IT SERVICES FOR ENGINEERING COMPANIES

IT support for Engineering Firms

We recognise the crucial role that IT plays in driving engineering firms to new heights. Our bespoke IT support services are crafted to seamlessly integrate into your operations, ensuring efficiency, security, and innovation. Embrace the future of engineering with a strategic IT partner, where technology meets precision, and success becomes boundless.

  • Secure and compliant

    We adhere strictly to pertinent regulations such as GDPR by adopting a ‘secure-by-default’ approach, meticulously completing all necessary steps.

  • Fast and friendly

    Customer care takes precedence for us. In challenging situations, our adept team strives to resolve issues without exacerbating stress.

  • Proactive and preventative

    Opting for a proactive approach over a reactive one provides stability and reassurance to your business. We prioritise long-term goals, steering clear of quick fixes.

  • Remote and on-site

    Experience boundless IT support without hidden fees. Each support package we offer includes on-site visits in case the engineer cannot address the issue remotely.

  • Around-the-clock monitoring

    System monitoring is a continuous process that operates incessantly, day and night. Our systems engage in ongoing self-healing and seamlessly integrate with our ticket system 24/7.

  • Technical Account Manager

    IT support extends beyond issue resolution. Your designated Technical Account Manager actively manages your account and makes regular on-site visits to ensure optimal service.

IT SERVICES FOR ENGINEERING FIRMS

Why partner with us?

We bring a distinctive blend of industry-specific expertise and cutting-edge solutions tailored to the dynamic demands of engineering. Our technical support, proactive maintenance, and scalable services ensure uninterrupted innovation, allowing your team to concentrate on groundbreaking projects while we handle the seamless integration of a robust IT infrastructure.

Experience the future of engineering with confidence, knowing that our cost-efficient solutions, enhanced security measures, and compliance assurance are propelling your firm towards unparalleled success. We are committed to building a collaborative future where technology and innovation converge effortlessly, shaping a landscape where your engineering excellence takes center stage.

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WHY ENGINEERING FIRMS BENEFIT FROM OUR IT SERVICES

Fast & Reliable IT Support

  • Our Service

    Our streamlined IT support, customised for accounting, minimises disruptions with various contact options. Site visits ensure continuity with the same engineer, and a proven escalation process swiftly resolves critical issues. Additionally, you’ll have a dedicated Technical Account Manager focused on understanding your accounting needs and providing personalised service.

  • Always Available

    Hidden issues can quietly arise, triggering a countdown to potential failure. Our vigilant 24/7 monitoring autonomously addresses many issues, proactively resolving them before you’re aware. For engineering firms needing constant support, our optional Out of Hours (OOH) service ensures assistance during critical events.

Q&A for Engineering Firms

What is your experience in providing IT support to engineering firms

With a 20-year track record, we have consistently supported engineering firms, leveraging our team’s extensive experience in tackling the unique IT challenges faced by companies in the engineering sector.

How do you ensure the security of our sensitive engineering data?

Security is a top priority for us. We deploy robust cyber security measures, incorporating encryption, firewalls, and regular security audits. Our staff is well-versed in the latest security best practices, and we strictly adhere to industry standards to safeguard your sensitive engineering data.

What is your approach to minimising downtime for our engineering operations?

Recognising the critical nature of your operations, our approach is rooted in proactive support, timely software updates, and round-the-clock monitoring. A rapid response team is at the ready to promptly address issues, minimising downtime and ensuring the smooth operation of your engineering processes.

Can you provide scalable IT solutions to accommodate our growing engineering firm?

Certainly. Our IT solutions are designed with scalability in mind. Whether it involves adding new users, integrating additional software, or expanding infrastructure, our solutions are both flexible and scalable, adapting to support your evolving needs.

The team at Geostream have provided IT support to us for several years here at Maguire Training. Their expertise in tailoring a first-class upgrade means our business has a solid IT platform today and for some years to come.

D Rickersey