Managed IT Services

IT Support

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Managed IT Support

IT support for your business

Our commitment is to provide you with first class IT support and services, ensuring everything remains current and relevant. We are readily available to address any issues that may arise. Our proactive approach ensures a stable environment, and in the event of problems, rest assured that we are likely already aware and working on a solution.

  • Professional and personal

    Establishing enduring relationships with our clients is one of the many advantages we offer.

  • Fast and friendly

    Customer care is central to our operations. In stressful situations, you require the right team with the appropriate skill-set to resolve issues without adding to the stress.

  • Proactive and preventative

    Choosing a proactive stance over a reactive one provides stability and reassurance for your business. Our team focuses on long-term goals rather than quick fixes.

  • Remote and on-site

    Enjoy unlimited IT support with transparent pricing. All our support packages include on-site visits if remote resolution is not feasible.

  • Around-the-clock monitoring

    Your system is monitored around the clock, with ongoing self-healing and integration into our ticket system operating 24/7.

  • Technical Account Manager

    IT support goes beyond issue resolution. Your dedicated Technical Account Manager will oversee your account and make regular visits.

GEOSTREAM IT SUPPORT

Why partner with us?

Most businesses have encountered technology failures that cost them time and money. Whether stemming from network issues or a lack of responsiveness in IT support, no business can afford downtime. We take pride in our team and the exceptional service we offer. Recognizing the uniqueness of every business, we provide bespoke IT support plans tailored to their needs, whether managing the entire IT system or supporting internal IT departments. We cover it all.

Support technician using a computer

BENEFITS OF OUR IT SUPPORT

Fast & Reliable IT Support

  • Our Service

    Our IT support team swiftly addresses issues to minimize disruption. Reach out to us through various channels, and all methods receive equal priority. Site visits are included, with the same engineer whenever possible. We have a streamlined escalation process for critical situations. A dedicated Technical Account Manager ensures personalized service for your business.

  • Always Available

    Hidden issues may emerge, triggering a countdown to failure. Our 24/7 monitoring systems automatically address many problems, notifying us via automated tickets when needed. We proactively resolve issues, offering optional Out of Hours (OOH) support for continuous assistance during critical events.

  • Being Proactive

    As your business expands, so should its support structure. With a managed IT service, you can scale your business up or down with nothing more than a simple discussion.

  • Bespoke Pricing

    Outsource your IT needs to a team of experts. When additional project support is required, your managed IT provider supplies the extra staff.

The team at Geostream have provided IT support to us for several years here at Maguire Training. Their expertise in tailoring a first-class upgrade means our business has a solid IT platform today and for some years to come.

D Rickersey