Question 1

What exactly does a Managed Service Provider (MSP) do?

Accepted Answer

An MSP proactively manages your company's IT infrastructure, including networks, servers, devices, and security. Instead of calling someone when things break (break-fix), we monitor your systems 24/7 to prevent issues from happening in the first place, ensuring maximum uptime.

Question 2

Will we get a dedicated account manager?

Accepted Answer

Yes. Every Geostream client is assigned a dedicated Technical Account Manager. They understand your specific business needs, systems, and goals, serving as your strategic IT advisor.

Question 3

Do you provide cloud migration services?

Accepted Answer

Yes, we specialize in seamless migrations to cloud platforms like Microsoft 365 and Azure. We handle the entire process from planning and assessment to execution and post-migration support, ensuring minimal disruption to your business.

Question 4

Can you help us with IT strategy and planning?

Accepted Answer

Absolutely. We don't just fix computers; we act as your virtual Chief Information Officer (vCIO). We work with you to develop long-term IT roadmaps that align with your business objectives and budget.

Question 5

Do you offer hardware procurement?

Accepted Answer

Yes, we have established relationships with major hardware vendors and can procure desktops, laptops, servers, and networking equipment at competitive prices. We ensure all new hardware is fully configured and ready for your team to use.

Question 6

What if we already have an internal IT department?

Accepted Answer

Absolutely. This is called Co-Managed IT. We can supplement your existing team by handling mundane daily tasks, providing specialized skills (like cybersecurity or cloud migration), or covering out-of-hours support.

Question 7

How do we contact support when we need help?

Accepted Answer

You can reach our helpdesk via phone, email, or through our dedicated client portal. We make it as easy as possible for your team to get the assistance they need quickly.

Question 8

Do you offer out-of-hours or 24/7 support?

Accepted Answer

Yes, we offer flexible support packages that can include 24/7 coverage. We understand that business doesn't always stop at 5 PM, and our team is available around the clock to keep your systems running.

Question 9

What is your average response time?

Accepted Answer

Our average response time is under 15 minutes. We prioritize rapid acknowledgement and resolution to ensure your team experiences minimal disruption.

Question 10

Can you support remote and hybrid workers?

Accepted Answer

Absolutely. We specialize in enabling secure, productive remote work through VPNs, cloud platforms, managed endpoints, and zero-trust security architectures. Your team is supported wherever they work.

Question 11

What cybersecurity measures do you provide?

Accepted Answer

Our security stack includes 24/7 SOC monitoring, Managed Detection & Response (MDR), SIEM, AI-powered email security, dark web monitoring, phishing simulations, security awareness training, and more. It's enterprise-grade protection.

Question 12

How do you protect against ransomware?

Accepted Answer

We use a multi-layered approach: endpoint protection, application control (whitelisting), immutable cloud backups, email filtering, and 24/7 monitoring. If ransomware is detected, we isolate it instantly and restore from clean backups.

Question 13

Do you help with compliance requirements?

Accepted Answer

Yes. We help businesses meet requirements for SOC 2, HIPAA, NIST CSF, CMMC, and industry-specific regulations. We can also support PCI DSS, state privacy laws, and other compliance frameworks.

Question 14

How is pricing structured?

Accepted Answer

We offer simple per-user, per-month pricing. This covers your entire IT support, security stack, and strategic advisory. No hidden fees, no surprise bills.

Question 15

Is there a minimum contract term?

Accepted Answer

We typically offer 12-month agreements, but we're flexible. We believe in earning your business through results, not locking you into lengthy contracts.

Question 16

Do you offer a free IT assessment?

Accepted Answer

Yes. We offer a complimentary, no-obligation IT assessment and consultation. This helps us understand your current environment and recommend the best path forward.

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