IT Support for

Healthcare

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IT SUPPORT WITH CARE

IT support for Healthcare

IT support plays a crucial role in healthcare, transforming patient care and operational efficiency. From Electronic Health Records to telehealth solutions, IT not only streamlines processes but also empowers healthcare professionals to deliver high-quality care with enhanced accessibility and efficiency. This represents a pivotal intersection of technology and compassionate healthcare.

  • Secure and compliant

    We adhere to a ‘secure-by-default’ approach, meticulously following relevant regulations such as GDPR by completing all necessary steps with precision.

  • Fast and friendly

    Customer care is our top priority. In challenging situations, our skilled team aims to resolve issues promptly without adding to the stress.

  • Proactive and preventative

    Opting for a proactive approach instead of a reactive one provides stability and reassurance to your business. We prioritise long-term goals, steering away from quick fixes.

  • Remote and on-site

    Benefit from unlimited IT support without hidden fees. Each support package includes on-site visits in case the engineer cannot address the issue remotely.

  • Around-the-clock monitoring

    Our system monitoring operates ceaselessly, day and night. Our systems engage in ongoing self-healing and seamlessly integrate with our ticket system 24/7.

  • Technical Account Manager

    Our IT support goes beyond issue resolution. Your assigned Technical Account Manager actively manages your account and conducts regular on-site visits to ensure optimal service.

IT SERVICES FOR HEALTHCARE

Why partner with us?

We offer a unique blend of domain-specific expertise and cutting-edge solutions tailored to meet the evolving needs of healthcare. Our dedicated support, preventive maintenance, and adaptable services ensure a continuous focus on pioneering healthcare initiatives, while we expertly manage the seamless integration of a resilient IT infrastructure.

Step into the forefront of healthcare innovation with confidence, as our cost-effective solutions, heightened security protocols, and compliance standards adherence propel your organization toward unparalleled achievements. Our commitment is to forge a cooperative future where technology and inventive healthcare practices seamlessly converge, creating an environment where your healthcare excellence rightfully commands attention..

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WHY HEALTHCARE BENEFIT FROM OUR IT SERVICES

Fast & Reliable IT Support

  • Our Service

    Our streamlined IT support, customised for accounting, minimizes disruptions with various contact options. Site visits ensure continuity with the same engineer, and a proven escalation process swiftly resolves critical issues. Additionally, you’ll have a dedicated Technical Account Manager focused on understanding your accounting needs and providing personalised service.

  • Always Available

    Hidden issues can quietly arise, triggering a countdown to potential failure. Our vigilant 24/7 monitoring autonomously addresses many issues, proactively resolving them before you’re aware. For healthcare services needing constant support, our optional Out of Hours (OOH) service ensures assistance during critical events.

Q&A for the Healthcare Industry

What is your experience in providing IT support to healthcare

We boast a well-established history of providing support to the healthcare sector for two decades. Our team possesses extensive expertise in tackling the distinctive IT challenges encountered by diverse healthcare services.

How do you ensure the security of our sensitive healthcare data?

Security is paramount to us. We implement robust cyber security measures, including encryption, firewalls, and regular security audits. Our staff is trained on the latest security best practices, and we adhere to industry standards to safeguard your sensitive healthcare data.

What is your approach to minimising downtime for our healthcare operations?

We grasp the critical nature of your operations. Our approach involves proactive support, timely software updates, and 24/7 monitoring. We have a rapid response team in place to address issues promptly, minimizing downtime and ensuring that your healthcare service runs smoothly.

Can you provide scalable IT solutions to accommodate our growing healthcare service??

Absolutely. We design our IT solutions with scalability in mind. Whether it’s adding new users, integrating additional software, or expanding infrastructure, our solutions are flexible and scalable to support your evolving needs.

Great company, great service and great staff! We have been a customer of Geostream for a number of years and outsource our entire IT function to them. They manage everything for us and I would have no hesitation in recommending them.

L. Evans