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Popular IT Questions

What is Managed IT Support?

Geostream Managed IT Support means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means we act as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems and emergency assistance to keep your business running.

What does having Managed IT Support cost?

Our support model uses a fixed monthly fee based on users, your network(s) size and complexity. Once contracted, your Managed IT Support will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to forecast your IT maintenance costs accurately.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a complete package of managed IT services and consulting, security solutions or service desk support, Geostream makes it simple with an affordable and customised plan.

What types of systems do you support?

We pride ourselves on being your go-to contact for anything IT related: whether you use Microsoft 365 or Google Apps, Windows or Mac, Android, or iOS, we will support your team. Need to install a server onsite or host on Microsoft Azure or Amazon AWS? We will support you. Need to transition from one ecosystem to another?  We’ll be there for you. We do it all.

Is free Antivirus software any good?

First and foremost, you never want to go without security protection on your computer. Free Antivirus has very low detection rates. Give us a call, and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What is Cloud backup?

Cloud backup is a method of storing data on a remote server, typically accessed over the internet, rather than on a local hard drive or external storage device. The data is backed up to a remote server, often referred to as the “cloud,” and can be accessed from any device with an internet connection.

What is Cyber Security?

Cyber Security protects computer systems, networks, and devices from digital attacks, theft, and damage. These attacks can come from malware, ransomware, phishing attacks, and other forms of cybercrime. It is important for individuals and businesses to take steps to protect themselves against Cyber Security threats.

What is Cloud Computing?

Cloud computing is a model of computing that delivers shared computing resources, such as servers, storage, and applications, over the internet (the “cloud”). It allows users to access and use these resources on demand without the need to manage the underlying infrastructure.

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