IT Support for

Healthcare

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IT SUPPORT WITH CARE

IT support for Healthcare

IT support is vital for healthcare, revolutionising patient care and operations. From Electronic Health Records to telehealth solutions, IT not only streamlines processes but also empowers healthcare professionals to deliver quality care with increased accessibility and efficiency, marking a pivotal intersection of technology and compassionate healthcare.

  • Secure and compliant

    We adopt a ‘secure-by-default’ approach, ensuring strict adherence to pertinent regulations like GDPR by meticulously completing all necessary steps.

  • Fast and friendly

    Customer care is our priority. In tough situations, our skilled team aims to resolve issues without adding to the stress.

  • Proactive and preventative

    Choosing a proactive approach over a reactive one offers stability and reassurance to your business. We prioritise long-term goals, steering away from quick fixes.

  • Remote and on-site

    Enjoy limitless IT support without any hidden fees. Every support package we offer includes on-site visits in case the engineer is unable to address the issue remotely.

  • Around-the-clock monitoring

    System monitoring is a continuous process that operates ceaselessly, day and night. Our systems engage in ongoing self-healing and seamlessly integrate with our ticket system 24/7.

  • Technical Account Manager

    IT support extends beyond issue resolution. Your assigned Technical Account Manager will actively manage your account and make regular on-site visits to ensure optimal service.

IT SERVICES FOR HEALTHCARE

Why partner with us?

We offer a distinctive fusion of domain-specific proficiency and state-of-the-art solutions crafted to meet the evolving needs of healthcare. Our dedicated support, preemptive maintenance, and adaptable services ensures a continuous focus on pioneering healthcare initiatives, while we expertly manage the seamless integration of a resilient IT infrastructure.

Step into the forefront of healthcare innovation with assurance, as our cost-effective solutions, heightened security protocols, and adherence to compliance standards propel your organisation toward unparalleled achievements. Our commitment is to forge a cooperative future where technology and inventive healthcare practices seamlessly converge, creating an environment where your healthcare excellence rightfully commands attention.

An IT support engineer helping healthcare staff with IT

WHY HEALTHCARE BENEFIT FROM OUR IT SERVICES

Fast & Reliable IT Support

  • Our Service

    Our streamlined IT support, tailored for accounting, minimises disruptions with various contact options. Site visits ensure continuity with the same engineer, and a proven escalation process swiftly resolves critical issues. Additionally, you’ll have a dedicated Technical Account Manager focused on understanding your accounting needs and providing personalised service.

  • Always Available

    Hidden issues can quietly arise, triggering a countdown to potential failure. Our vigilant 24/7 monitoring autonomously addresses many issues, proactively resolving them before you’re aware. For healthcare services needing constant support, our optional Out of Hours (OOH) service ensures assistance during critical events.

Q&A for the Healthcare Industry

What is your experience in providing IT support to healthcare

We have a proven track record of supporting healthcare for 20 years. Our team has extensive experience in addressing the unique IT challenges faced by various healthcare services.

How do you ensure the security of our sensitive healthcare data?

Security is a top priority for us. We implement robust cyber security measures, including encryption, firewalls, and regular security audits. Our staff is trained on the latest security best practices, and we adhere to industry standards to safeguard your sensitive healthcare data.

What is your approach to minimising downtime for our healthcare operations?

We understand the critical nature of your operations. Our approach involves proactive support, timely software updates, and 24/7 monitoring. We have a rapid response team in place to address issues promptly, minimising downtime and ensuring that your healthcare service run smoothly.

Can you provide scalable IT solutions to accommodate our growing healthcare service??

Absolutely. We design our IT solutions with scalability in mind. Whether it’s adding new users, integrating additional software, or expanding infrastructure, our solutions are flexible and scalable to support your evolving needs.

Great company, great service and great staff! We have been a customer of Geostream for a number of years and outsource our entire IT function to them. They manage everything for us and I would have no hesitation in recommending them.

L. Evans