Managed IT Services

IT Support

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Managed IT Support

IT support for your business

We aim to provide you with the best IT support and services, keeping everything up to date and relevant and will be on hand to resolve the issues if they arise. Our proactive approach provides a stable environment, but we are probably already aware and working on the solution when problems happen.

  • Professional and personal

    Getting to know our clients and building solid relationships for years to come is one of our many benefits.

  • Fast and friendly

    Customer care is at the heart of what we do, and in stressful situations, you need the right team with the correct skill-set to resolve issues, not add to the stress.

  • Proactive and preventative

    Being proactive rather than reactive provides your business stability and reassurance. Our team focuses on the long-term goal rather than any quick fix.

  • Remote and on-site

    Unlimited IT support with no hidden costs. All our support packages include site visits if the engineer cannot resolve the issue remotely.

  • Around-the-clock monitoring

    There is never a time when your systems monitoring stops, even from dusk till dawn — ongoing self-healing and integration to our ticket system run 24/7.

  • Technical Account Manager

    IT support is more than just resolving issues. Your dedicated Technical Account Manager will look after your account and visit you regularly.

GEOSTREAM IT SUPPORT

Why partner with us?

Most businesses have experienced technology failures in the past that have cost them time and money. Whether technology issues result from network issues or lack of IT support responsiveness, no business can afford IT systems downtime.

We are proud of our team and the first-class service we provide to our clients. We understand that every business is unique and requires a bespoke IT support plan that supports their business needs, whether to completely manage the entire IT system or provide support to internal IT departments. We do it all.

An expert IT engineer working on a technical issue

BENEFITS OF OUR IT SUPPORT

Fast & Reliable IT Support

  • Our Service

    Our IT support team swiftly handles issues for minimal disruption. Contact us via various options, and all methods are equally prioritised. Site visits are included, with the same engineer whenever possible. We have a streamlined escalation process for critical situations. A dedicated Technical Account Manager ensures personalised service for your business.

  • Always Available

    Hidden issues may emerge, triggering a countdown to failure. Our 24/7 monitoring systems address many problems automatically, notifying us via automated tickets when needed. We proactively resolve issues, offering optional Out of Hours (OOH) support for continuous assistance during critical events.

  • Being Proactive

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Bespoke Pricing

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

The team at Geostream have provided IT support to us for several years here at Maguire Training. Their expertise in tailoring a first-class upgrade means our business has a solid IT platform today and for some years to come.

D Rickersey